At AL TAIBA GOLD, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return process, subject to the following terms and conditions:

1. Conditions for Returns

• Items must be returned within 7 days of receiving your order.
• The jewelry must be in unused and original condition, with all tags, certificates, packaging, and invoices intact.
• Customized, engraved, or personalized jewelry is not eligible for return.
• Items on sale or purchased during promotional offers are non-returnable unless they are found to be damaged or defective.

2. Steps to Return an Item

• Contact Us: To initiate a return, please email us at altaibagold@yahoo.com or call us at +91 9737786627 within 7 days of delivery. Include your order number, details of the item you wish to return, and the reason for return.
• Return Authorization: Once your return request is approved, you will receive a return authorization and instructions for shipping the product back to us.
• Pack Securely: Repack the item securely with all original packaging, including certificates and invoices.
• Ship the Item: Use a reliable and trackable shipping service to send the item back. Please note that return shipping charges are the responsibility of the customer unless the item was received damaged or defective.

3. Non-Returnable Items

• Custom-made jewelry, personalized items, or engraved products are non-returnable.
• Sale items or products purchased during special promotions are not eligible for return.
• Gift cards or vouchers are non-refundable and non-returnable.

4. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 24 hours of delivery. We will arrange for the item to be replaced or refunded.
• Make sure to provide photographs of the damaged or defective item when you contact us for quicker resolution.

5. Inspection & Approval

• After receiving your returned item, our team will inspect it to ensure it meets the return conditions.
• Once approved, you will receive confirmation via email, and your refund or exchange will be processed accordingly.

6. Refund or Exchange Options

• Refund: If you choose to receive a refund, it will be credited back to your original payment method within 7-10 business days after the returned item has been inspected and approved.
• Exchange: If you prefer an exchange, please specify the item you wish to exchange for. Exchanges are subject to availability.
• If your order was paid via Cash on Delivery (COD), you can choose to receive the refund via bank transfer or store credit.

7. Return Shipping

• Return shipping costs are the responsibility of the customer, except in cases where the item is damaged or defective. We recommend using a trackable and insured shipping method for returns, as we are not responsible for items lost or damaged during transit.

8. Cancellations

• Orders can be canceled within 24 hours of placing the order. After 24 hours, cancellations may not be possible if the item has already been processed or shipped.

9. Contact Information

• For any return-related queries or issues, feel free to contact us at altaibagold@yahoo.com or call us at +91 9737786627.

AL TAIBA GOLD reserves the right to refuse returns that do not meet the conditions stated in this policy.