At AL TAIBA GOLD, we understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is designed to be flexible, ensuring a smooth and hassle-free experience for our customers. Please read the terms and conditions of our cancellation process below.

1. Order Cancellation by Customer

• Cancellation Window: You may cancel your order within 24 hours of placing it, provided that the order has not yet been shipped or processed.
• To request a cancellation, please contact our customer support team at altaibagold@yahoo.com or call us at +91 9737786627 with your order details.
• If your cancellation request is approved, the full amount will be refunded to your original payment method within 7-10 business days.

2. Cancellation After 24 Hours

• If the order has already been processed or shipped, cancellations will not be possible.
• For orders that cannot be canceled, you may refer to our Return Policy if you are not satisfied with the product once it is delivered.

3. Custom Orders

• Custom, personalized, or engraved jewelry cannot be canceled once the order is confirmed, as production begins immediately.
• We encourage you to carefully review all custom details before finalizing your order.

4. Cancellation by AL TAIBA GOLD

• We reserve the right to cancel orders in cases where:
  • The product is out of stock or discontinued.
  • There are issues with payment authorization.
  • The order cannot be fulfilled due to unforeseen circumstances (e.g., natural disasters, strikes).
• In such cases, we will notify you via email or phone, and the full amount will be refunded to your original payment method within 7-10 business days.

5. Refund for Canceled Orders

• Once your cancellation request is approved, the refund process will begin immediately.
• The refund will be credited to your original payment method within 7-10 business days.
• In the case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit, as per your preference.

6. How to Request a Cancellation

• To cancel your order, please email us at altaibagold@yahoo.com or call us at +91 9737786627 within 24 hours of placing the order. Make sure to include your order number and contact information for faster processing.

7. Important Notes

• Orders that have already been shipped cannot be canceled.
• Custom-made jewelry orders are non-cancellable after confirmation.
• AL TAIBA GOLD reserves the right to modify or update this cancellation policy at any time without prior notice.

We are here to assist you! If you have any questions regarding your order or our cancellation policy, feel free to contact us at altaibagold@yahoo.com or call us at +91 9737786627.

AL TAIBA GOLD reserves the right to modify or update this Cancellation policy at any time without prior notice.