At AL TAIBA GOLD, we strive to ensure that you are completely satisfied with your purchase. In the rare event that you are not fully satisfied, we have outlined the following refund policy to guide you through the return and refund process.

1. Eligibility for Refunds

• Items must be returned in their original, unused condition with all original tags, packaging, and certificates.
• Customized, engraved, or personalized items are not eligible for return or refund.
• Items on sale or purchased during a promotional offer are also not eligible for refunds.
• Refunds are only applicable for items that have not been worn, damaged, or altered in any way.

2. Time Frame for Returns

• You may request a return or refund within 7 days from the date of delivery.
• After the 7-day period, we will no longer be able to process returns or refunds.

3. Process for Requesting a Refund

• To initiate a return, please contact our customer service team at altaibagold@yahoo.com or call us at +91 9737786627 with your order details and reason for the return.
• Once your request is approved, you will receive a return authorization and further instructions on how to return your item.

4. Return Shipping

• The customer is responsible for the shipping costs associated with returning the item.
• It is recommended to use a trackable shipping service and to insure your return shipment. We are not responsible for lost or damaged items during return transit.

5. Refund Process

• Once we receive the returned item and it passes our inspection, we will process the refund. Please allow 7-10 business days for the refund to reflect in your original payment method.
• In the case of COD (Cash on Delivery) orders, we will initiate the refund via bank transfer or store credit as per your preference.

6. Non-Refundable Items

• Gift cards and vouchers
• Items purchased during special promotions or sales
• Personalized or custom-made jewelry

7. Damaged or Defective Items

• If the item you received is damaged or defective, please contact our customer support within 24 hours of delivery. We will arrange for a replacement or refund, including return shipping costs for damaged or defective items.

8. Exchanges

• If you would like to exchange an item, please follow the return process and specify that you would prefer an exchange. We will accommodate exchanges based on availability.

9. Cancellation Policy

• Orders can be canceled within 24 hours of placement. Once the order is processed or shipped, cancellations are no longer possible.

10. Contact Information

• If you have any questions or need further assistance, feel free to contact us at altaibagold@yahoo.com or call us at +91 9737786627.

AL TAIBA GOLD reserves the right to modify or update this refund policy at any time without prior notice.